OCTOBER 2013 FYI FOR PETS SAKE
Published: October 25, 2013
AN ELECTRONIC NEWSETTER FOR ALL PET LOVERS PUBLISHED BY SYLVANIAVET
Remember to give your pet its monthly heartworm and flea control medication
What’s inside this issue:
- Dr. Tiffany Cole
- Dr. Bob Now Full Time
- Cool Cat Strut
- Sylvania Octoberfest
- Best of Toledo!
- Holiday Pet Pictures
- Customer Service
- Contact Information
- Puppy Development Classes
- Using SylvaniaVET’s Website
- Stomachs and Deep Chested Dogs
- Annual Wellness for Cats
- Halloween Risks to Pets
- Tours of SylvaniaVET
DR TIFFANY COLE IS NOW FULLY ORIENTED AND HAS BEGUN SEEING CLIENTS.
Just to remind you Dr. Tiffany is a graduate of the OSU vet school and has spent the last three years serving our country in the Army Veterinary Corp. She is a lifelong Sylvania resident and is very excited to be home. From our perspective we are super pleased with her professionalism and clinical excellence and we are sure that you will feel confident the first time she cares for your pet.
Now that our professional staff is back to seven doctors you will see a few changes in the number of hours worked by each doctor. Dr. Bob will be working Mon, Wed and Thurs from 8 AM to 5 PM and on Thursdays he will work from 10 AM until 7 PM . Dr Jen will work Wed through Friday. Our new mothers, Drs. Natalie and Melanie will cut back a few hours a week so they can spend more time with the kids. There will be more doctors on duty at the busiest times of the day which should help us stay on time and still meet the growing demand for our services. On call duties will be handled by DRs. Natalie, Melanie, John, Crystal and Tiffany.
DR BOB IS BACK TO HIS NEW FULL TIME AND FEELING GREAT.
It has been just over six months since his carotid artery and triple by-pass surgery. “I feel great and am able to do all the cases I could do before my set back, “said Dr. Bob. “ I am doing a great job with my exercise but finding it difficult to modify my lifelong eating habits, but I am working on it”, he added.
COOL CAT STRUT IS FRIDAY OCTOBER 18th FROM 7PM-11:30 PM.
The strut Halloween Party is the major fund raiser for PAWS and Whiskers Cat Shelter. We are the name sponsor for the Cool Cat Strut. Dinner, dancing, cash bar, silent auction and prizes for the best cat costume and best costume are all part of the evening. Call 419-536-1914 or visit them on the web at www.coolcatstrut.com. Here is a great deal, join PAWS and receive 10% off the already low price of this fun event. PAWS is the only cat only, no kill shelter in our area and they deserve the support of all pet lovers
SUNDAY OCTOBER 20th IS THE DOWNTOWN SYLVANIA OCTOBERFEST.
There are lots of vendors and food tables. The parade is fabulous with SylvaniaVET having a fun float. This year’s theme is “We Bought a Zoo!”. We will meet behind Northview High School around noon to line up and prepare for the parade. Call the office at 419-885-4421 and ask for Laura if you would like more details so you can be in the parade with our employees and other clients of SylvaniaVET. All pets in costume or not and the entire family are encouraged to join us for the parade. This is the last community event for us this year. We will pack up all our goodies until the Sylvania Business Expo in the spring of 2014.
THE LAST ADOPT-A-THON OF THE YEAR WILL BE SUNDAY, NOVEMBER 17th FROM 12PM-3 PM IN THE LEARNING CENTER.
Several area rescues will be bringing dogs and cats needing forever homes. There will be gifts and free soft serve ice cream and toppings for all those attending. This is a great time to look for a forever pet for the family.
NOVEMBER AND DECEMBER IS WHEN THE TOLEDO CITY PAPER HOLDS IT’S BEST OF VOTING FOR THE YEAR. PLEASE STAY ON THE LOOK OUT FOR THE OPPORTUNITY TO CAST YOUR VOTE FOR SYLVANIAVET AS BEST VET! IF WE ARE FORTUNATE ENOUGH TO WIN IT WILL BE OUR SEVENTH (7TH) CONSECUTIVE WIN. PLEASE TAKE THE TIME TO VOTE AND HELP US SCRATCH THE 7 YEAR ITCH.
HOLIDAY-PET PICTURES HAVE BEEN SCHEDLED FOR SUNDAY, NOVEMBER 24TH FROM 12PM-4 PM IN THE LEARNING CENTER.
Yes we know it is early, but Thanksgiving is so late this year that the next available date would be December 8TH. That is too late to be able to get your pictures to you so that you can use them for cards. We will have a new winter themed backdrop again this year. Everyone has the option of including Santa in the picture or not. Our photographers, Bridgette and Joseph promise something truly unique. They take studio quality photos and Photoshop the picture of choice to look fabulous. There are many other opportunities for pet holiday pictures but we have never seen one better than SylvaniaVET’s. Santa-Pet pictures is a fund raiser for our charitable foundation, Memories Live on Animal Foundation. Sign up for sittings for pictures which can include pets, kids or the whole family will begin the second week in October. All clients that attend our Holiday Photos will receive a certificate for $10 off any visit in January, February or March 2014.
WE ARE CONSTANTLY STRIVING TO IMPROVE OUR CUSTOMER SERVICE.
There is only one area of our service that we consistently hear we can improve and that is staying on time with our appointments. Now that we have full doctor, assistant and tech staffing back to its optimal level this problem should lessen. Many professional offices double book appointments making waiting to see the doctor a regular expected event. We do not double book but can get behind for a variety of reasons. Getting behind is not a function of over scheduling, rather it is a function of several factors such as emergencies which always seem to show up at the busiest time or an extremely involved case that is more complicated than expected when time was allocated for the appointment. We know you appreciate our thoroughness when it is your pet that we are seeing. Late appointment arrivals do cause us trouble. If we have allocated 20 minutes for an appointment and the client shows up 15 minutes late we cannot provide the services needed. If we see the late appointment it will for sure put that doctor behind. We know that things happen that may cause someone to be late and we will look at the situation and try to come up with a solution that keeps us on schedule and still allows the late appointment to be seen. Late morning appointments are the best time if your schedule allows. An opposite event that happens all too often for our liking is no show appointments. It is these situations that cause other offices to double book or charge for a missed appointment. We will never enforce either of these punitive measures but if you do have to miss an appointment, please call us as soon as you know.
AT YOUR NEXT VISIT YOU WILL BE ASKED TO UPDATE YOUR CONTACT INFORMATION.
We particularly want to have your e-mail address and your cell phone number. We have hired a company called Demand Force that will enable us to stay in touch and provide advanced communication with each of you. E-mail and text reminders for appointments and needed services will become standard. Reminders about events and the monthly newsletter will be more easily sent to you. We will also be using less paper in our reminders so this is a small step toward an environmental friendly practice. We will not and Demand Force will not sell or provide our client lists to other businesses. We will still send reminder cards and make a phone reminder to your home for all scheduled appointments. Another feature of Demand Force is that you will be able to request appointments and prescription refills through this service. Finally, you will have the opportunity to give real time feedback about your recent visit and our services. If you do not want the Demand Force services, you will be able to opt out.
THE NEXT SET OF PUPPY DEVELOPMENT AND OBEDIENCE CLASSES WILL BEGIN OCTOBER 8TH AND OCTOBER 26TH..
Our trainer, Doug, is doing a great job with the Pawsative training classes. We cannot emphasize enough how important enrolling your puppy in the development classes is to raising a well adjusted, fun dog. There is no dog that does not benefit from attending obedience class. Call the office, 419-885-4421, for more information.
ARE YOU USING THE SYLVANIAVET WEBSITE TO LEARN MORE ABOUT SYLVANIAVET AND TO RESEARCH QUESTIONS ABOUT A MEDICAL PROBLEM?
Our medical library is second to none and provides professionally written articles about almost any condition affecting your dog or cat. Internet research is not a good way to get answers to your questions. Too much of what is on a Google or Bing search is opinion and not factual or accurate. If one must do internet research, we would recommend Google Scholar as it is much more science based and factual. A great way to use our website is to recommend SylvaniaVET to your friends and take them on a virtual tour before they call and make an appointment. Remember, if you refer a friend to us both you and our new client receive a $20 gift on your accounts.
OWNERS OF ALL LARGE DEEP CHESTED DOGS SHOULD HAVE THE ANIMALS STOMACH TACKED TO THE ABDOMINAL WALL.
This procedure, call a gastropexy, is designed to prevent a serious condition called gastric torsion. We have seen gastric torsion is some small breeds like Lhasa Apsos and English Bulldogs but this is very rare. Shepherds, Labs, Goldens, Dobermans, Mastiffs and Standard Poodles are prime candidates for gastropexy. The surgery can be done during a routine surgery like a spay or neuter or scheduled as a primary surgery. We encourage you to call and learn more or ask at your next visit about the details of how we do a gastropexy. Dr Tiffany tells us that all military dogs have gastropexies done before they are put into service.
IF BRINGING YOUR CAT FOR ITS ANNUAL WELLNESS VISIT CAUSES FEAR FOR BOTH YOU AND YOUR CAT WE HAVE A FEW SUGGESTIONS. ONE OF THE OBJECTIVES OF SYLVANIAVET’S GOLD STANDARD CAT FRIENDLY PRACTICE DESIGNATION IS TO CREAT FEAR FREE VISITS.
We have a nice AAFP printed booklet on transporting your pet. Stop in and ask for one well in advance of the visit. We encourage you to buy and regularly use a sturdy, easy to open cat carrier. Line it with a towel and use Feliway wipes or spray in and on the carrier. Put the carrier out and put food, treats and other goodies in the carrier so the cat has a positive experience. Covering the carrier with a blanket is often stress relieving for the cat during transport and arriving early and asking to be placed in an exam room to wait are great suggestions that can make the cat’s visit less stressful and more productive for us.
WITH HALLOWEEN AT THE END OF THIS MONTH IT IS BEST WE REMIND YOU OF THE RISKS TO PETS ASSOCIATED WITH THIS FUN KIDS EVENT.
Be sure to confine your dog and cat during trick or treat. It is too easy with the door opening repeatedly for a pet to escape. If your dog gets real stressed by the constant ringing of the door bell it might be wise to get a sedative for Halloween night. Dogs have a sweet tooth so the goodie bag can be very appealing to your canine companion. Halloween candy is not high quality chocolate but too much of even low cocoa content chocolate can be toxic in the right amount. Some health conscious houses might give boxes of raisins instead of candy. Raisins can cause permanent kidney damage and death to a dog eating too much. The problem is we do not know how much is too much so the recommendation is no raisins or grapes. Finally, Orbit gum contains Xylitol, with is very toxic to dogs so keep the bags up high and go through to put away potentially harmful treats.
OUR DOCTORS AND TECHNICIANS ARE AVAILBLE TO SPEAK TO YOUR GROUP OR GIVE TOURS OF SYLVANIAVET.
All it takes is a phone call to discuss your organizations needs and we will do all that is possible to help you. Also if you have a charitable event and would like donations for a silent auction, we welcome the opportunity to assist. For more information feel free to call 419-885-4421. You can also contact each doctor individually on our website, www.sylvaniavet.com.
HAVE A GREAT FALL AND HAPPY HALLOWEEEN
THE CARING 24/7 STAFF AT SYLVANIAVET
SEE YOU AT OCTOBERFEST, COOL CAT STRUT
So here is another addition of pet food reality. Lets agree that dogs are omnivores just like people. Omnivores can eat and digest grains of all types well. Grains are not a filler, they are a nutrient source. Corn specifically is an excellent source of carbohydrates, gluten protein, omega 3 fatty acids and calories. It is anything but a filler as some tv ads would have u think. As a side not the large majority of dogs do not have gluten allergies so there is no problem with it causing allergies. It is my understanding that even humans with celiac disease can consume corn gluten. Hope that helps all you dog lovers.