JANUARY 2002 FYI
HAPPY NEW YEAR FROM ALL
OF US AT SYLVANIA VETERINARY HOSPITAL. WE WOULD LIKE TO THANK ALL
OF OUR LOYAL AND CARING CLIENTS FOR MAKING 2001 A SUCCESSFUL YEAR.
WE ARE LOOKING FORWARD TO MAKING 2002 EVEN BETTER. THE ENTIRE STAFF
IS WORKING TO PROVIDE A HIGHER LEVEL OF PATIENT CARE AND CLIENT
SERVICE THAN EVER BEFORE. WE WOULD LIKE YOUR SUGGESTIONS TO HELP
US IMPROVE OUR SERVICE. PLEASE E-MAIL ANY SUGGESTIONS FOR IMPROVED
SERVICE OR NEW SERVICES WE CAN PROVIDE TO DRBOB@SYLVANIAVET.COM
OUR OVERNIGHT STAFF HAS BEEN EXPANDED. TWO NEW GRADUATES
OF STAUTZENBERGER'S VET TECH PROGRAM ARE NOW PART OF OUR OVERNIGHT
CREW. SHERRY AND MARY WILL JOIN SARRA AND CHRISTY COVERING THE 7
PM TO 1 AM AND THE 1 AM TO 8 AM SHIFTS. YOU SHOULD BE REASSURRED
THAT YOUR PET IS NOT ALONE DURING HOSPITALIZATION AND BOARDING.
WE EXPECT TO BE STARTING AN EMERGENCY TRIAGE SERVICE SOON. WHEN
YOU CALL THE OFFICE AFTER HOURS OUR ANSWERING SERVICE WILL CALL
THE TECH ON DUTY. SHE WILL THEN CALL YOU TO DISCUSS YOUR PET'S PROBLEM.
SHE WILL EITHER GIVE YOU ADVICE OR CONTACT THE DOCTOR ON CALL. IF
YOUR PET NEEDS TO BE SEEN SHE WILL GET THINGS READY FOR YOUR AFTER
HOURS VISIT. BE SURE TO TELL YOUR FRIENDS ABOUT THIS UNIQUE SERVICE.
GREAT ANIMAL STORIES ARE
LOVED BY ALL. RECENTLY, A CARING CLIENT BROUGHT A NEW- BORN SQUIRREL
TO THE OFFICE. "CAN YOU HELP IT," WAS THE QUESTION. ITS
EYES WERE NOT OPEN, IT HAD NO FUR AND THERE WAS OBVIOUSLY SOMETHING
WRONG WITH SEVERAL OF ITS TOES. WE DIDN'T GIVE IT MUCH CHANCE TO
SURVIVE. LORI RAAB, OUR HEAD VET TECH, AND AN EXPERIENCED SURROGATE
MOTHER ELECTED TO TRY. LORI BROUGHT THE SQUIRREL TO THE OFFICE DAILY
WHILE SHE CARED FOR AND FED THE FOUNDLING. SKILLED HANDS, LOVING
ATTENTION, AND LOTS OF EFFORT ENABLED LORI TO SAVE THE SQUIRREL.
IT LOST SEVERAL TOES TO INJURY SO CANNOT BE RELEASED. LORI CONTINUES
TO CARE FOR AND ENJOY HER LITTLE MIRACLE. SHE HAS NAMED IT NUTKINS.
GREAT JOB LORI WE ARE ALL PROUD OF YOU! DO YOU HAVE A FAVORITE STORY
ABOUT AN ANIMAL IN YOUR LIFE? WE WOULD LOVE TO HEAR IT. E-MAIL YOUR
TALE TO INFO@SYLVANIAVET.COM
HILL'S PRESCRIPTION DIET B/D HAS RECENTLY BEEN ADDED TO THEIR
EXTENSIVE LINE OF DIETS DESIGNED TO PROVIDE NUTRITIONAL SUPPORT
FOR SPECIFIC DISEASES. B/D IS A DRY FOOD FOR DOGS THAT HELPS AN
AGING PET THAT IS DEVELOPING SIGNS OF BRAIN AGING AND COGNITIVE
DISFUNCTON (CD). IN A PREVIOUS FYI WE DISCUSSED C/D. WE HAVE USED
B/D ON A LIMITED NUMBER OF PETS WITH OBSERVABLE BENEFITS. THE BENEFITS
OF B/D ARE DUE TO ITS ANTIOXIDANT INGREDIENTS THAT PREVENT FREE
RADICALS FROM DAMAGING BRAIN CELLS. THE HILL'S PEOPLE SAY THAT WITH
B/D YOU CAN INDEED TEACH AN OLD DOG NEW TRICKS. LEARN MORE ABOUT
HILL'S NEWEST DIET AT THEIR WEB SITE, WWW.HILLSPET.COM INCIDENTLY,
THIS IS A GREAT WEB SITE.
BLOOD BANK HAS ENROLLED
ITS FIRST FIVE DONORS. FULL PHYSICAL EXAMS, BLOOD TESTS AND SCREENING
FOR BLOOD BORN DISEASES HAVE BEEN COMPLETED ON OUR INAUGURAL GROUP
OF DOGS. WE WILL BE COLLECTING BLOOD TO BANK A SUPPLY FOR EMERGENCIES
AND PROVIDE FROZEN PLASMA FOR FUTURE USE. ANY DOG BETWEEN 1-6 YEARS
OF AGE AND OVER 50 POUNDS IS ELIGIBLE TO BE A SYLVANIAVET BLOOD
DONOR. IF YOU WOULD LIKE TO HEAR MORE OR SIGN UP YOUR DOG, E-MAIL
DR. TATE AT DRJEN@SYLVANIAVET.COM LOOK FOR A BLOOD BANK PAGE SOON
TO APPEAR ON OUR WEB SITE.
SECOND OPINIONS ARE FREQUENTLY
REQUESTED WHEN A PET HAS A DIFFICULT PROBLEM. BECAUSE OF OUR REPUTATION
OF PROVIDING EXCELLENT CARE, OF PERFORMING THOROUGH EXAMS AND HAVING
ADVACNED EQUIPMENT WE SEE MANY ANIMALS FOR SECOND OPINIONS. WE ARE
HONORED TO HELP WITH DIFFICULT CASES. MANY TIMES WE HAVE SAVED A
CLIENT A TRIP OUT OF TOWN TO A REFERRAL CENTER. OUR PATIENTS RECEIVE
SECOND AND THIRD OPINIONS ALMOST EVERY TIME THEY ARE IN OUR CARE.
OUR DOCTORS REGULARLY DISCUSS TOUGH CASES WITH EACH OTHER DURING
DIAGNOSIS AND TREATMENT. SEVERAL MINDS ARE ALWAYS BETTER THAN ONE.
WHEN WE RECOGNIZE A CASE NEEDS THE SKILLS AND SERVICES OF A SPECIALIST
WE ARE QUICK TO REFER TO ONE OF SEVERAL REFERRAL CENTERS WITHIN
150 MILES OF TOLEDO.
HAVE
A HAPPY, HEALTHY AND PROSPEROUS 2002
